After Sales is a service we treat with top priority, and it begins from the moment you place your order. If you should experience difficulty with the service that you are provided with, no matter how small, then please contact us immediately where we will try to resolve the problem quickly and effectively in a manner that will minimize any inconvenience to you.
If you should need help or advice on any of the products shown on this website, or any that you have purchased, or if you have any technical queries, please do not hesitate to contact us on 01425 620210. Our hours of business are from 9:00am – 4:30pm Monday to Friday, where we will be pleased to help you in any way we can.
We provide a 14 day trial on all our products and if for any reason you are not satisfied with your purchase,
return the goods to us and we will provide you with a full refund.
We cannot provide a refund if the goods are damaged or have been tampered with in any way. The goods
were purchased more than 14 days previously or if there is no receipt with the returned goods.
Normal credit terms are 30 days from date of Invoice.
All NewTech products carry a 1 year guarantee. Please note that products not manufactured by NewTech will
carry the manufacturers own guarantee.
The period of Guarantee on Neckloops, Earloop Leads, Microphone Leads and other Connecting Cables, is
3 months.
All prices shown include Delivery, Installation and Post and Packaging. Prices for Post & Packaging are shown
against each item.
If you require overnight delivery, please be sure to arrange this with us when placing your order.
Normally all orders will be delivered complete. However, if for reasons beyond our control we are unable to
deliver complete, then we reserve the right to deliver in part and to invoice for the goods delivered.
If any products arrive damaged, please be sure to contact us within 14 days of receipt of your Order. We cannot
accept responsibility for claims made after that time.
